Built By Me Podcast
Welcome to the Built By Me Podcast! Get ready for a journey into the heart of entrepreneurship as we explore the stories behind successful businesses. Join us every other week as we delve into personal journeys, share tangible tips, and uncover the secrets to success.
Our goal? To leave you feeling inspired and connected, as if you've known our guests and their businesses for years. Get ready for real talk, real stories, and real growth as we bring you closer to the world of entrepreneurship.
Built By Me Podcast
Built By Me Ep 7: Elevating Customer Experience in Home Services with Dallin Huso & Branden Sewell
Amazing news! The Built By Me Podcast is hitting the road! Hosts Taina and Mo are going to be at the Huge Convention on August 23-24 in Nashville. We’ll be interviewing some amazing titans in the industry live at the show. Come visit us at the NiceJob Booth, we’d love to meet you. See you then!
In this episode, we dive into improving customer experience across various home services industries. Our speakers share valuable insights on responding to customer reviews, investing in customer service, setting technician standards, and ensuring quality and consistency. We also discuss the importance of shared mission and core values, the role of empathy and active listening, and the necessity of addressing negative reviews promptly. The conversation highlights the significance of starting with the end in mind, creating recurring revenue, and surrounding yourself with like-minded individuals to grow your business. Tune in to learn how prioritizing relationships, community, and quality can transform your home services business.
Key Takeaways:
- Implement job follow-ups to catch issues early and turn them into positive reviews.
- Respond to negative online reviews with a solution-oriented approach.
- Call customers after jobs to get feedback and catch potential issues early.
- Avoid shortcuts that compromise customer experience in the long term.
- Hire employees who embody company values and take ownership of
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Wanna get more 5-star reviews for your business? Check out NiceJob: https://get.nicejob.com/